Lowongan Contact Center Team Leader - Yogyakarta-Teleperformance

    Contact Center Team Leader - Yogyakarta-Teleperformance

    Sleman (Yogyakarta) - Jogja City Mall, Jl. Magelang, Sleman - Yogyakarta | Ditayangkan: 22-July-2019 | Tutup pada 21-August-2019

    Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.
     
    We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.
     

    Minimum requirements:
    • Bachelor Degree / Diploma in any discipline
    • Significant experience in a complex fast paced environment
    • Strategic thinker with strong analytical and creative problem-solving skills
    • Passion for ensuring an excellent user experience
    • Having experience managing team (preferable having a job experience as Team Leader Call Center) 
    • Experience in Sales is an advantage
    • Have good leadership skills and motivation skills 
    • Able to create an environment oriented to trust, open communication, creative thinking and cohesive team effort
    • Able to coach and help develop team members 
    • With good oral and written communication skills 
    • Able to speak English 
    • Able to operate Microsoft Office, especially Ms. Excel and Ms. Power Point
     
    Responsibilities:
    • Directly responsible for Agent Development
    • Manages and develops a team of assigned agents to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education.
    • Review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met

    Our company is growing and offers abundance opportunity for employees to grow their career with us. Share your brilliant ideas and contribute to our company success. We are looking for individual who strives our company values because we believe that the success of our business is depends on the people in it. Our company is still have a long  way to go so, come and join us!

    ALAMAT : Teleperformance
    Jogja City Mall Lt. 1, Jl. Magelang KM.6 No. 18 Sinduadi - Sleman